About Us

Driving the future of the railway industry
through relentless innovation and collaboration.

Partners

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Privacy Policy

  • Article 1 (Consent to the Collection of Personal Information)

    When users of TRAGEN Co., Ltd. click the “Agree” button on the company’s Privacy Policy or Terms of Use, it is deemed that they consent to the collection of their personal information.

  • Article 2 (Items of Personal Information Collected)

    The following personal information is collected for consultation through online inquiries.
    Items collected: Name, Phone number, Email

  • Article 3 (Purpose of Collecting and Using Personal Information)

    The company does not disclose users’ personal information without prior consent and collects such information for smooth customer consultation and service provision. All information is used solely for the purposes described above, and if the scope, purpose, or use of the collected information changes, prior consent will be obtained.

    Name: Identity verification for consultation
    Phone number: Delivery of consultation-related and event notifications, and provision of information on new services and updates (via DM, SMS, email, etc.)
    Users may refuse to consent to the collection and use of personal information.
    However, refusal may limit access to online inquiry consultations and certain services or benefits.

  • Article 4 (Retention and Use Period of Personal Information)

    In principle, personal information is destroyed without delay once the purpose of its collection and use has been accomplished. If it is necessary to retain certain information in accordance with relevant laws and regulations, the company will store the information for the period specified by those laws.

    Records on contracts or withdrawal of contracts: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
    Records on consumer complaints or dispute resolution: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
    Records on the collection, processing, and use of credit information: 3 years (Credit Information Use and Protection Act)

    Personal information printed on paper is destroyed by shredding or incineration.
    Personal information stored in electronic file form is deleted using technical methods that prevent recovery.

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